Delivery nightmare at Sam’s (Walmart warehouse)
I am going to tell you the kind of nightmare we had last night. Ok, well first let me recap on what happened during the day to lead to last night. First, my husband gets up this morning after passing through hell in Louisiana, to get a load that goes through to Dayton Texas. After driving about 5 hours to Dayton Texas, my husband arrives at the location in Dayton an hour early. See when you get to a location in which they need to unload the trailer you need to wait until they call your truck number and they tell you what dock number to go to. After waiting an hour they called us over the CB and told us to to dock.
Well we went to the dock and had to wait there about another 2 hours for them to unload us. After they unloaded us they gave us the paperwork and authorized us to leave. Well we then had to drive to Houston about 45 minutes away to pick up another trailer to then drive back to the Walmart distribution center. We drove to Houston, picked up the trailer and headed back to Sam’s. Well we got lost going back because the sign from their facility at night so you have to have night vision googles to see it. We arived about 30 minutes late, but we got there. We waited about 15 minutes when they told my husband to go to dock 118. Before my husband went he told the receptionist that he only had 3 hours left on his logbook to work. After a 14 hour workday you need to stop by federal law for 10 hours and you cannot move the truck. Well the lady reassured him it wouldn’t take 3 hours to not worry about it.
When we parked at the dock my husband ten told the guy giving back the paperwork if it would take more than 3 hours and he said that we would definitely be out of there way before that.Again we were reassured we would be out in time. Well we wait and wait and the clock is ticking and nothing. Well my husband goes and tells the company that he wants to know how many hours he has by their system to make sure he can tell the receptionist again.He left them another message saying that he doesn’t have any more hours to work what should he do because they don’t allow truck drivers to stay the night there.
My husband then goes inside the drivers lounge back to the receptionist to tell her that they have 5 mintues to give them the paperwork because he has no hours to work and if not he can’t move the truck. She goes and calls to tell them with an attitude tat he said you have 5 minutes to give him the paperwork,which didn’t help the situation. Well my husband then comes back to the truck and decided to call the company. He calls then and talks wit a 3rd shift dispatcher to explain the situation and was told he didn’t have any hours and that if they tell him to move he needs to move. The dispatcher didn’t provide any solution but to drive illegally and risk getting stopped and getting sent to jail for 10 years not including a huge fine, getting fired, and losing his CDL license. My husband then sent them another message in hopes of getting a better answer none which were answered. He sent them a total of 3 messages none were never answered. Which is expected because they never answer your messages you send them unless if you are going to be late in which they get on your case and goes on your record. My husband tries to call the safety department and of course they put you on hold with annoying music and make you wait an eternity. My husband hangs up when the guy finnaly comes out with the paperwork and tells us we are ready to go. My husband then tells him that he can’t move the truck because of the hours and explains it to him. He then said “company policy doesn’t allow it unless you are a Walmart driver, and that he could get his manager. He left to get his manager. My husband then again tries to call the safety department and hangs up again when this time the manager comes out to talk with my husband. At this time, which is around midnight I am tired and pissed off he has an attitude also.
My husband explains to him the whole ordeal including that he told the receptionist, everything. The manager says that again company policy you can’t park the truck here or leave it on the dock and that we were 30 minutes late, and that again you can’ park here because this isn’t a truck stop. My husband tells him he is going to call the safety department to see what they tell him. The manager agrees and tells him to let him know if anything. My husband finally gets ahold of the safety department and the man tells him that he can’t move the truck because it is Federal Department Of Transportation law, and that he would call Sam’s to see what is going on. He then told him to move to the side of the dock to not be blocking the dock but that he neede to decide whcih was more important breaking the federal law and having all the consequences occur or break Walmart’s rules. They also told him the only way that he could move is that a police escort escorts him off the property and to safe place. Well my husband parks right where you wait for them to call you to the dock and about 15 mintues later someone knocks the door. The security is there telling him that we aren’t allowed to stay there and again my husband repeats the same thing to him that he has repeated to everyone else. He says if we don’t move that he is going to call the police and my husband says go ahead I will call DOT. He says I am going to call Dayton police and leaves, and my husband tells him that he will be waiting.
Again he comes back 5 minutes later with another manager and again explains to him and he tells him well I should have known this if not I wouldn’t have taken the load.He tells my husband that he was late, and my husband told him he was an hour earlier for the last one and got lost coming now at night,he didn’t care and said it doesn’t mater you were late now. My husband told him I told the receptionist I have 3 hours to work only. The manager tells him that he wants to see the paperwork and that if it took less that 3 hours he needs to leave. My husband gets the paperwork and the paperwork says 3 hours and 40 minutes. The manager didn’t say anything and they left to call the police. Which this whole time they talked with my husband like if he was a criminal and doing something illegal. Well the police arrive about 10 minutes later and spot the flashlight in my husband’s face and you could tell they were being racist. My husband tried to explain the situation but they didn’t let him talk and after explaining they told him they would escort him out to not break any of Walmart’s rules and not cause trouble. So to end this whole ordeal 2 police cars escorted us out one in front and one behind us out of Sam’s and to a palce where there was some dirt and told him to park there.
It is just insane how the people treat truck drivers, and how such a company so huge the biggest retailer in the world has no respect for people, and didn’t just say it’s ok or it’s our fault. There was nothing no remorse my husband was treated like dirt, like a criminal, and all because he ran out of hours!!